Week 2 PST Assessment
Authored by Princess Cruz
English
1st - 5th Grade
Used 1+ times
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7 questions
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1.
OPEN ENDED QUESTION
3 mins • 2 pts
What is the main difference between a cold and a warm transfer?
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2.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
What is the normal timeframe for card delivery?
(a)
3.
OPEN ENDED QUESTION
3 mins • 1 pt
What is the compliance item that needs to be asked whenever you change something on a customer's account?
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
What do you call the feature of our cards that allow us to automatically update merchants that are recurring whenever we change the customer's card number?
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5.
OPEN ENDED QUESTION
3 mins • 3 pts
Explain the difference between billed, unbilled, and pending charges.
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6.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
Your customer is asking why a charge is not yet posted to their account. How do you respond?
(a)
7.
OPEN ENDED QUESTION
3 mins • 1 pt
Your customer is asking why a charge is not yet posted to their account. How do you respond?
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