supervisory management

USE laissez-faire leadership when...

• You can count on your employees because they are trustworthy and experienced

• You cannot provide regular feedback to employees to let them know how well they are doing their jobs

• You don’t understand your responsibilities and hope your employees can cover for you.

• You might make your employees feel insecure because you are not available

Feedback is ___________ you provide an employee that lets the employee __________ how well he or she is performing.

• Criticism, Know

• Answer, Know

• Praise, Know

• Information, Know

Whose Theory involved a hierarchy of needs?

• John Adair

• Maslow

• Frederick

• Hertzberg

Frederick Herzbergs two-factor theory involved what 2 types of factors?

• Hygiene and Motivational

• Motivational & Safety

• Drivers & Stallers

• Safety & Love

A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating

• Natural talent
• Creativity
• Technical skills
• Aggressive behavior

Which of the following are examples of top-level management job titles:

• President, senior vice president, and chief executive officer
• Floor supervisor, area supervisor, and section manager
• Collections supervisor, crew chief, and production supervisor
• District manager, department head, and regional sales manager

Which of the following are examples of middle-management job titles:

• Floor supervisor, area supervisor, and section manager
• President, senior vice president, and chief executive officer
• Collections supervisor, crew chief, and production supervisor
• District manager, department head, and regional sales manager

Which one is not a recognized key skill of management?

• Conceptual skills

• Human skills

• Technical skills

• Writing skills

Which of the following is not part of Top Level Management?

• President
• Chief Executive Officer 
• Chief financial officer 
• Supervisor

Management responsible for establishing departmental policies.

• Top Management

• Middle Management

• First Level Management

• None of the above