WCS to HELiO Knowledge Check

Customer called in to add extra leg room in an existing booking. Where are we going to add the AE to charge the customer?

• Components Notes

• Add/Edit supplements

• MPI

• MBI

Where are we going to add the cancellation fee in HELiO

• Add/Edit supplements

• MPI

• MBI

• Components Notes

If we are going to do name correction and there are land components in the booking, we need to contact _________

First thing that we need to check before cancelling the components in HELiO

What are we going to click if customer is requesting to cancel the booking with air component only?

• Cancel Entire Booking

• Cancel This Item

• Detach Flight

• Add/Edit Supplements

Where are we going to check the airline name correction policy? (multiple answers)

• ProHub

• Cancellation Policy

• Trips

• CustomerOne

What is the fastest way to update the PNR in the event of schedule change?

• Deatch and Grab

• Cancel Booking

• Cancel Item

• Rehresh PNR

If refresh PNR does not work, what is the alternative process that we are going to do?

• Chat HELiO support

• Detach and Grab PNR

• Cancel PNR

• Call Red Hat

Where are we going to check if the customer has an existing FCTG profile?

• Sabre

• HELiO

• CustomerOne

• Trips

When do we usually use Trips?

• When updating customer profile

• Changing customer's email address

• Sending itinerary to a different email address

• Changing customer in the booking