Knowledge Check Part 2

Carshield is the Administrator of contracts.

• TRUE

• FALSE

American Auto Shield is both the Administrator and the Obligor.

• TRUE

• FALSE

PWI contracts are tailored for the customer experience.

• TRUE

• FALSE

How can we search for CH contracts or Claims in CMS?

• Customer Search

• Google

• Universal Search

• Universal Search and Customer Search

You are able to log an interaction and claim when a repair facility calls in. 

• TRUE

• FALSE

How long is the waiting period for a Term contract?

• 30 days or 1000 miles.

• 30 days and 1000 miles.

• 20 days or 500 miles.

• 20 days and 500 miles.

Repair Sentry contracts do not have a waiting period.

• TRUE

• FALSE

Where can you find more detailed information about where parts are coming from or ETA before they are ordered?

• Interactions

• Estimates

• Quotes Received

• Authorizations

If a part has been sourced, is it okay to go ahead and order the part?

• No. Please reach out to your Lead first.

• It’s okay as long as sourcing is back.

• No. Only Claim Adjusters can order parts.

• It’s okay to order if it’s from Autozone.

Well Car Contracts are included in our Rental Car benefits.

• TRUE

• FALSE