CM_Stop the Maddnes_Lap

When two people in the same department disagree about how to allocate their budget, they are experiencing a(n)

• external conflict.

• reconcilable dispute.

• labor dispute.

• internal conflict.

Abby feels that the company’s vacation policies are fair, while Joe thinks that they are too strict. Abby and Joe’s disagreement is an example of a(n) __________ conflict.

• emotional

• critical

• essential

• functional

Which of the following situations is an example of a possible conflict that might result from miscommunication:

• Andy, who is usually calm and objective, answers Lisa’s question rudely.

• Jason is concerned because his manager called three of his coworkers into their office.

• Connie is upset because Jacob forwarded the memo to her manager without asking her.

• Kim doesn’t ship an order on time, because she does not have correct information.

Two people are in a conflict because both of them want to be the group’s leader. What is the reason for the conflict?

• Creativity

   

• Resentment

• Authority

• Motivation

A person is most likely to experience frustration or health problems when the

• conflict is about something tangible or concrete.

• disagreement is not handled well.

   

• other person does not use the yielding conflict response mode.

• other person uses problem-solving techniques.

Often, people can creatively resolve a conflict by

• mediating.

   

• debating.

• deciding.

• brainstorming.

A conflict can be a positive experience if it increases a person’s level of

• obligation

• aggression.

• intelligence

• performance

During a disagreement, Jerome gives his friend what they want. Jerome’s reaction is called the

• situational attitude approach.

   

• resolution defense form.

• conflict response mode.

• disagreement reply method.

Which of the following can lead to increased stress and decreased productivity at work:

• Negotiating

• Yielding

• Problem-solving

• Ignoring

Which of the following statements about conflict is true:

 

Problem-solving is most appropriate when the issue is not important to you.

• Problem-solving is most appropriate when the issue is not important to you.

• Confronting a conflict should involve a forcing response mode.

• The way a person behaves can affect the outcome of a disagreement.

• People can effectively resolve major disagreements by ignoring them.