ET-C2 (26-50)

A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

• Avoid distractions

• Deal appropriately with customer's confidential material

• Adhere to user privacy policy

• Set and meet timelines

A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used?

• sfc

• chkdsk

• git clone

• robocopy

A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

• Full

• Non-parity

• Differential

• Incremental

A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern?

• Operating system updates

• Remote wipe

• Antivirus

• Firewall

A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

• Data-in-transit encryption

• File encryption

• USB drive encryption

• Disk encryption

A user contacted the help desk to report pop-ups on a company workstation, indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Choose two.)

• Scan the computer with the company-provided antivirus software.

• Install a new hard drive and clone the user's drive to it.

• ·        Deploy an ad-blocking extension to the browser.

• Uninstall the company-provided antivirus software.

• Perform a reset on the user's web browser.

A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?

• .deb

• .vbs

• .exe

• .app

A technician is investigating an employee's smartphone that has the following symptoms:
✑ The device is hot, even when it is not in use.
✑ Applications crash, especially when others are launched.
✑ Certain applications, such as GPS, are in portrait mode when they should be in landscape mode.
Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Choose two.)

• Turn on autorotation.

• Activate airplane mode.

• Close unnecessary applications.

• Perform a factory reset.

A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?

• Install alternate open-source software in place of the applications with issues.

• Run both CPU and memory tests to ensure that all hardware functionality is normal.

• Check for any installed patches and roll them back one at a time until the issue is resolved.

• Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

Which of the following could be used to implement secure physical access to a data center?

• Geofence

• Alarm system

• Badge reader

• Motion sensor