L1 CH 22 Introduction to Management

SMART goals are usually no longer than a sentence.

• True

• False

Which document outlines what a company wants in the future?

• Business plan

• Mission statement

• Vision statement

• Executive plan

What refers to the ways in which managers interact with staff and the value system that governs their daily conduct?

• teamwork

• professionalism

• problem solving

• personal treatment

Overarching statements of desired goals that help maintain an establishment's structure and aid in evaluating it progress are called

• critical decisions

• time goals

• orientation goals

• organizational goals

Statements of desired results are

• missions

• goals

• cornerstones

• mandates

Once a vision statement has been written, it is refined further into a(n)

• action plan

• business plan

• corporate statement

• mission statement

The combination of the knowledge, skills, attitudes, and behaviors a person shows while performing a job is called

• teamwork

• modeling

• motivation

• professionalism

Sales goals, budget goals, and customer service goals are typical examples of

• action plans

• vision statements

• mission statements

• organizational goals

Which term refers to the specific activities in an operation including planning, organizing, leading, and coordinating resources?

• Professionalism

• Teamwork

• Management

• Leadership

Goals should be vague but attainable.

• True

• False