Customer Service Chapter 1 TEST

Customer Service Chapter 1 TEST

9th - 12th Grade

•

25 Qs

quiz-placeholder

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Customer Service Chapter 1 TEST

Customer Service Chapter 1 TEST

Assessment

Quiz

•

Other

•

9th - 12th Grade

•

Practice Problem

•

Medium

Created by

Aimee LeDoux

Used 8+ times

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25 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A good retailer will try to be ...

All things to all people

All things to some people

Some things to some people

Some things to all people

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT correct regarding the Distribution Process?

Manufacturer - retailer - wholesaler - customer

Online retailer - Manufacturer -customer

Manufacturer - retail distribution center - retailer - customer

Manufacturer - wholesaler - retailer - custom

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Your ultimate goal as a sales associate is to:

Meet your quota each month

Provide service to as many customers as you can.

Satisfy the customer

Sale the most expensive items

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The person who makes quick purchase decisions. These purchases are often fairly inexpensive items and don't have a high importance.

Innovative Customer

Diverse Shopper

Impulse Shopper

Recreational Shopper

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Creating customer loyalty is rewarding for:

The Store

The sales associate

The customer

all of these

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Brand loyal customers

always shop at the same store

always purchase the brand

refuse to look at alternatives

want the same employees to help them

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a term for physical goods that are bought and sold?

sales

products

pricing

services

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