Spotcheck - 4

When are you going to use this education piece? 

“I have facilitated your request and the changes would take effect within an hour but in most cases, it can reflect online within 10 minutes.”​ 

• When facilitating a request of a restaurant partner such as updating the trading hours using the Restaurant Management tool

• When processing order cancellation requested by the restaurant partner.

• After performing the basic trouble shooting steps to fix the device.

• After facilitating the request of RP to put the business offline for a day.

This type of offline means?

• Venue failed to comply with Menulog compliance.​

• There is no courier available to accept further orders in the zone.​

• Menulog device lost connection for more than 5 minutes.​ This is proactively done by the system once detected that the device is disconnected for more than 5 minutes.​

• Venue is offline starting today until further notice - RP is not sure when they can return online. This is not limited to only 4 months, RP will remain offline even a year.​

This type of offline means?

• Venue is offline starting today until further notice - RP is not sure when they can return online. This is not limited to only 4 months, RP will remain offline even a year.​

• Venue is offline with a specific start date and end date or future-dated offline. This could be multiple days but not limited to only 1 month.​

• Menulog device lost connection for more than 5 minutes. This is proactively done by the system once detected that the device is disconnected for more than 5 minutes.

• Venue failed to accept an order on time. This is proactively done by the system once detected that an order is neither accepted nor rejected within 10 minutes.

This type of offline means?

• Venue failed to comply with Menulog compliance.​ Only Restaurant Success can plot this to venues.​

• There is no courier available to accept further orders in the zone.​

• Venue is offline with a specific start date and end date or future-dated offline. This could be multiple days but not limited to only 1 month.​

• Venue is offline for the day.​ Agent can do this by going through the Connectivity tab in RM. RP can also do this through Partner Centre or Orderpad.​

This is where the  Restaurant Partner can view, download, and print all his invoices?​

• Restaurant Management Tool

• Partner Hub or Partner Center

• Orderpad

• Menulog Email

What form should we use when processing a refund for customers who placed an order using the Hungry Jacks App?

• Customer/Restaurant Form

• Refunds Form

• Notes Form

• Branded Order Channel Form

Courier related enquiries such as application follow up, back ground check and etc. should be assigned to?

• Courier Onboading Team

• Courier Care Team

• Delivery Logistics Team

• Solutions Team

Which of the following would be the right thing to do if the restaurant partner reported that the courier assigned to the order they prepared was not using a thermal bag?

• Create a CIR

• Transfer the call to Solutions

• Create a case to Restaurant Success

• Assign the ticket to Courier Onboarding Team

How are you going to assist a courier who's asking assistance for a Live order?

• "Due to the high demand of calls coming in, we regret to inform you that we have had to close our courier phone line. Alternatively, you can contact the appropriate team by sending an email to [e-mail]."

• "Unfortunately, I am not able to transfer you. Please do contact our appropriate team by chatting with us through the Courier app."

• "We will send a link to you within 24 hours where you can book an appointment with us at your convenience. Someone from our team will contact you on that date to discuss your application."

• "Unfortunately, I am not able to transfer you. Please do contact our appropriate team by sending us an email to [e-mail]"

TRUE or False: ForHungry Jack's Order Channel -  if the customer wants more than what we can offer, we proceed in generating a voucher

• TRUE

• FALSE