Admin Test 1

The VP of sales at CK is receiving an error message that prevents him from saving an opportunity. The admin attempted the same edit without receiving an error. How to tackle this issue?

• Log in as the user.

• View the setup audit Trail.

• Edit the page layout.

• Review the sharing model.

A team of support users at CK is helping inside sales reps make follow-up calls to prospects who filled out an "interest form" online. The team currently does not have access to the Lead object. How should an admin provide proper access?

• Assign a new role.

• Configure permission sets.

• Create a new profile.

• Set up manual sharing.

Which tool should an admin use to review recent configuration changes made in their org?

• Debug Logs

• Critical Updates

• Filed History Tracking

• Setup Audit Trail

Which item is available in a Lightning App where visibility is limited to the Salesforce mobile app?

• Utility Bar

• Home Page

• Today

• Favorites

The admin at CK created a new field for tracking returns on their new cloud shoe. A user has submitted a case to the admin indicating that the new field is unavailable. Which two steps should an admin do to troubleshoot this issue? Choose 2 answers

• Run the Setup Audit Trail for the organization

• Update the Organization-wide defaults for the object.

• Review the Field-level Security of the field for the user profile.

• Ensure that the page layout for the user's profile has been updated.

An admin at CK wants to deactivate a user who has left the company. What can prevent a user from being deactivated? Choose 2 answers

• The user is the recipient of a workflow Email alert.

• The user is the highest role in the role hierarchy

• The user is part of a territory hierarchy.

• The user is in a custom hierarchy field.

An admin at DH Realty needs to create customized pages for the Salesforce mobile app. Which two types of pages could an admin build and customize using the Lightning App builder?Choose 2 answers

• User page

• App page

• Dashboard page

• Record page

UC has two sales teams, sales team A and sales team B. Each team has its own role in the role hierarchy. Both roles are subordinates of the same Manager role. How should the admin share records owned by sales team A with sales team B?

• Use manual sharing

• Hierarchical sharing

• Criteria-based sharing

• Owner-based sharing

CK wants its reports to show a Fiscal Year that starts on February 1 and has 12 months. How should the admin address this requirement

• CK wants its reports to show a Fiscal Year that starts on February 1 and has 12 months. How should the admin address this requirement

• Set the Fiscal Year to Standard and set the starting month as February.

• Set the Fiscal Year to Custom and set the starting month as February.

• Set the Fiscal Year to Standard and the duration to 12 months.

The admin at UMS needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours and VIP customers have access to the support 24 hours a day. How should this be configured?

• Business Hours

• Case Queues

• Escalation Rules

• Assignment Rules