Introductory Quiz

Methane is the odorant added to the natural gas.

• True

• False

Mercaptan smells like:

• Rotten eggs

• Natural gas

• Fuel

IVR, Payment Alerts and My Account Online are some CNP VAPS.

• True

• Flase

CenterPoint Energy distributes Natural Gas.

• True

• False

What does AMB stand for?

• Average Monthly Balance

• Automated Meter Bill

• Average Manageable Billing

• Average Monthly Billing

CRM stands for Customer Relationship Manageable.

• False

• True

Customers can have up to 5 phone number to get payment alerts.

• False

• True

Customers will pay an the same amount every month if they are enrolled in AMB.

• True

• False

What are the ways that a customer can be enrolled in Auto-pay?

• Calling Customer Service

• Using My Account Online

• Signing at the back of their bill

• Going to a payment location

With using payment alerts customers will receive an email and text message 5 days prior their due date and 2 days after their due date.

• True

• False