How much you know about ANA policy

Pax SAKURA/MARUKO travel to JPN on Y-CLS, pax hold SFC card and has 03 PC : 01PC/23kg, 01 golf/8kg and 01 box/32kg. Does pax need to pay EXB or not?

• No need to pay

• USD 100

• USD 160

• USD 60

Answer explanation

Pax LY/NHA KY has itinerary : HAN-NRT-DFW-TPA on C-CLS (NH TKT), pax hold PLA of VNA .Pax has total 04PC: 01PC/23kg, 01PC/26kg,01PC/32kg and 01 golf/10kg. How much pax has to pay for excess baggage?

• USD 200
• USD 400
• USD 500
• USD 800

Pax JUSTIN/BIEBER has itinerary : HAN-NRT-YYZ on Y-CLS (AC TKT) with wife, free baggage allowance 01PC. Pax JUSTIN/BIEBER hold Air Canada Gold card and both of them have total 03PC : 01pc/23kg, 01PC/20kg 01PC/14kg. Do they need to pay excess baggage and how many lounge coupon they get from HAN?

• USD 100 and 01 lounge coupon
• USD 75 and 02 lounge coupons
• USD 100 and 02 lounge coupons
• No need to pay EXB and 02 lounge coupons

Pax LY/NHA KY has itinerary : HAN-NRT-DFW-TPA on C-CLS (NH TKT), pax hold PLA of VNA .Pax has total 04PC: 01PC/23kg, 01PC/26kg,01PC/32kg and 01 golf/10kg. How much pax has to pay for excess baggage?

• USD 200
• USD 400
• USD 500
• USD 800

Pax GOMI/RUMIKA has itinerary : HAN-NRT on Y-CLS (NH TKT), pax hold ANA Platinum card. At the CKIN counter, pax request upgrade to C-CLS by miles/points. After check class of ticket is eligible to upgrade, how many miles/points need to reduct?

• 16 points or 18,000 miles
• 16 points or 16,000 miles
• 8 points or 18,000 mile
• 8 points or 16,000 miles

CIP B procedures handling :

• CKIN at priority counter and escort to the lounge and then to aircraft door
• Put First tag + VIP tag on checked baggage. Vip tag on carry on baggage
• Confirm boarding time (First boarding or Last boarding)
• All answers are correct

How many guests can a DBC Business passenger take to the same lounge ?

• 3
• 2
• 1

Pax NGUYEN/QUANG TUAN has itinerary : HAN-NRT-EWR, pax hold VNM passport and USA visa type F1. What do you need to check before check in for pax?

• Valid VNM passport, valid US visa, other travel documents
• Valid US visa, valid form I-20, check "Program start/end date"
• Valid VNM passport, valid US visa, valid form I-20, check "Start of class"
• Valid VNM passport, valid US visa, valid form I-20

Pax NGUYEN/DUC HUNG travel to US with itinerary : HAN-NRT-DFW on NH898/10OCT23, pax hold VNM passport, valid US visa type F1 and form I-20. In his I-20 form, start of classes date is 20NOV23, program start/end date : 20NOV23-05AUG28. What will you need to check before check in for pax?

• Check in as normal because pax has enough travel documents
• Contact ANA before check in for pax
• Ask pax study permit is valid or not
• Explain for pax might not able to travel due to he travel before 40 days, contact ANA staff for next steps

Choose the wrong answer

• Visa F1 for international students attending a graduate school, university, community college, language school,etc.
• Form I-20 (visa F1) is not required every time upon entry
• Pax can travel if the start date in form I-20 is not over 30 days
• Visa F1 and form I-20 are required, it is necessary to confirm them together