How much you know about ANA policy

How much you know about ANA policy

Professional Development

50 Qs

quiz-placeholder

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How much you know about ANA policy

How much you know about ANA policy

Assessment

Quiz

Professional Development

Professional Development

Medium

Created by

Phuong Nguyen

Used 3+ times

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50 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 2 pts

Pax SAKURA/MARUKO travel to JPN on Y-CLS, pax hold SFC card and has 03 PC : 01PC/23kg, 01 golf/8kg and 01 box/32kg. Does pax need to pay EXB or not?

No need to pay

USD 100

USD 160

USD 60

Answer explanation

2.

MULTIPLE CHOICE QUESTION

45 sec • 2 pts

Media Image
Pax LY/NHA KY has itinerary : HAN-NRT-DFW-TPA on C-CLS (NH TKT), pax hold PLA of VNA .Pax has total 04PC: 01PC/23kg, 01PC/26kg,01PC/32kg and 01 golf/10kg. How much pax has to pay for excess baggage?
USD 200
USD 400
USD 500
USD 800

3.

MULTIPLE CHOICE QUESTION

1 min • 2 pts

Media Image
Pax JUSTIN/BIEBER has itinerary : HAN-NRT-YYZ on Y-CLS (AC TKT) with wife, free baggage allowance 01PC. Pax JUSTIN/BIEBER hold Air Canada Gold card and both of them have total 03PC : 01pc/23kg, 01PC/20kg 01PC/14kg. Do they need to pay excess baggage and how many lounge coupon they get from HAN?
USD 100 and 01 lounge coupon
USD 75 and 02 lounge coupons
USD 100 and 02 lounge coupons
No need to pay EXB and 02 lounge coupons

4.

MULTIPLE CHOICE QUESTION

45 sec • 2 pts

Pax LY/NHA KY has itinerary : HAN-NRT-DFW-TPA on C-CLS (NH TKT), pax hold PLA of VNA .Pax has total 04PC: 01PC/23kg, 01PC/26kg,01PC/32kg and 01 golf/10kg. How much pax has to pay for excess baggage?
USD 200
USD 400
USD 500
USD 800

5.

MULTIPLE CHOICE QUESTION

45 sec • 2 pts

Pax GOMI/RUMIKA has itinerary : HAN-NRT on Y-CLS (NH TKT), pax hold ANA Platinum card. At the CKIN counter, pax request upgrade to C-CLS by miles/points. After check class of ticket is eligible to upgrade, how many miles/points need to reduct?
16 points or 18,000 miles
16 points or 16,000 miles
8 points or 18,000 mile
8 points or 16,000 miles

6.

MULTIPLE CHOICE QUESTION

45 sec • 2 pts

CIP B procedures handling :
CKIN at priority counter and escort to the lounge and then to aircraft door
Put First tag + VIP tag on checked baggage. Vip tag on carry on baggage
Confirm boarding time (First boarding or Last boarding)
All answers are correct

7.

MULTIPLE CHOICE QUESTION

45 sec • 2 pts

How many guests can a DBC Business passenger take to the same lounge ?
3
2
1

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