CC Unit 1

The ______ encodes the message and ______ decodes it.

• Receiver, Sender

• Sender, Receiver

• manager, supervisor

• Boss, worker

Receiver to Sender (Feedback )

• Third phase

• First phase

• Second phase

• Fourth phase

Communication between Manager to supervisor

• Downward communication

• Upward communication

• Horizontal communication

• Vertical communication

The process of working collaboratively with a group of people in order to achieve a goal.

• Team work communication

• Corporate Communication

• Group communication

• Communication

Thoughts internal to the communicator.

• External communication

• Internal communication

• Interpersonal communication

• Intrapersonal communication

A means of communication that is formally controlled by managers or people occupying position in an organisation.

• Informal communication

• Formal communication

• Internal communication

• External communication

Communication between two person.

• Lateral communication

• Communication

• Intrapersonal communication

• Interpersonal communication

Which topic does this picture represents?

• Conflict

• Bad communication

• Angry

• Battle

Conflict Resolution Methods: Odd one out.

• LITIGATION

• ARBITRATION

• AGREEMENT

• NEGOTATION

An active disagreement between people with opposing opinions or principles.

• Conflict
• Bargaining
• Problem solving
• None