Chapter 32 test

It is recommended that you select which of these people as a role model?

• A friend
• A stylist in the salon
• A client
• A vendor

The first reality when you are in a service business is that your career revolves around_____________

• serving your clients
• making a profit
• making yourself happy
• helping your coworkers

Which of the following methods of compensation is not likely to be encountered in the salon industry?

• Salary
• Commission
• Salary plus commission
• Salary minus tips

When is the best time to think about getting your client back into the salon?

• Before they arrive at the salon
• while they are still in the salon
• just after they leave the salon
• several days after they leave the salon

Which payment method is often used to motivate employees to perform more services?

• Salary plus commission
• Salary plus tips
• Hourly rate
• Weekly rate

The practice of recommending and selling additional services to your clients is known as ______

• incentivizing
• retailing
• hard selling
• ticket upgrading

The act of recommending and selling products to your clients for at home use is known as ____________

• soft selling
• ticketing
• wholesaling
• retailing

Another name for an individual owner who determines policies and has the last say in decision making is a _______

• business partner
• stockholder
• sole proprietor
• manager

Supplies purchased by a salon that are to be sold to clients are ____________

• retail supplies
• consumption supplies
• inventory supplies
• client supplies

Which of these terms refers to your staff or employees?

• personnel
• constituents
• clients
• creditors