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Chapter 32 test

Authored by Emily Nugent

12th Grade

Used 1+ times

Chapter 32 test
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11 questions

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1.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

It is recommended that you select which of these people as a role model?

A friend
A stylist in the salon
A client
A vendor

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The first reality when you are in a service business is that your career revolves around_____________

serving your clients
making a profit
making yourself happy
helping your coworkers

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following methods of compensation is not likely to be encountered in the salon industry?

Salary
Commission
Salary plus commission
Salary minus tips

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When is the best time to think about getting your client back into the salon?

Before they arrive at the salon
while they are still in the salon
just after they leave the salon
several days after they leave the salon

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which payment method is often used to motivate employees to perform more services?

Salary plus commission
Salary plus tips
Hourly rate
Weekly rate

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The practice of recommending and selling additional services to your clients is known as ______

incentivizing
retailing
hard selling
ticket upgrading

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The act of recommending and selling products to your clients for at home use is known as ____________

soft selling
ticketing
wholesaling
retailing

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