Communication/Listening Skills

Verbal Communication

• any form of communication that's broadcast, transmitted, stored or viewed

• any written message that two or more people exchange

• use of gestures, tone of voice, expressions, body posture, and so on to send a message

• the use of words to share information with other people

Nonverbal Communication

• use of gestures, tone of voice, expressions, body posture, and so on to send a message

• any form of communication that's broadcast, transmitted, stored or viewed

• the use of words to share information with other people

• any written message that two or more people exchange

Written Communication

• the use of words to share information with other people

• any form of communication that's broadcast, transmitted, stored or viewed

• use of gestures, tone of voice, expressions, body posture, and so on to send a message

• any written message that two or more people exchange

Electronic Communication

• any written message that two or more people exchange

• any form of communication that's broadcast, transmitted, stored or viewed

• use of gestures, tone of voice, expressions, body posture, and so on to send a message

• the use of words to share information with other people

Passive Listening

• when you focus your attention on some specific information

• listen without asking questions or interrupting the speaker

• way of listening and responding to another person that improves mutual understanding

• structured listening and questioning technique that allows you to develop and enhance relationships with a stronger understanding

Active Listening

• structured listening and questioning technique that allows you to develop and enhance relationships with a stronger understanding

• way of listening and responding to another person that improves mutual understanding

• listen without asking questions or interrupting the speaker

• when you focus your attention on some specific information

Selective Listening

• way of listening and responding to another person that improves mutual understanding

• listen without asking questions or interrupting the speaker

• structured listening and questioning technique that allows you to develop and enhance relationships with a stronger understanding

• when you focus your attention on some specific information

Empathic Listening

• listen without asking questions or interrupting the speaker

• structured listening and questioning technique that allows you to develop and enhance relationships with a stronger understanding

• when you focus your attention on some specific information

• listen without asking questions or interrupting the speaker