Conflict Resolution

The best way to deal with conflict is to

• win

• avoid

• resolve

• laugh

Which is NOT a destructive response to conflict?

• Mirror Emotion Statements

• Think about how to win the argument

• Ignoring the conflict

• Yelling at the other person

What caused this conflict?
Your parents want you to go to college and you want to go straight to work after high school.

• Goals

• Roles

• Resources

• Work Styles

Which is NOT a strategy to deescalate a conflict?

• Talk about it when you are calm

• Yell your point of view

• Take a breath and count to 10

• Think before you speak

What caused this conflict?
You and a coworker have different political beliefs.

• Resources

• Values

• Work Styles

• Roles

What caused this conflict:
You and a coworker need to use the company camera at the same time.

• Resources

• Values

• Work Styles

• Process

Social Submissives deal with conflict by

• making jokes and changing the subject

• asking questions to understand

• walking away or shrugging with no eye contact

• yelling and name calling

Aggressive styles deal with conflict by

• yelling, name calling, eye rolling, and fighting

• shrugging and walking away

• asking questions to understand

• avoid by talking about something else

This behavior avoids conflict at all costs by walking away, looking down, or shrugging

• Quiet Submissive

• Social Submissive

• Involver

• Aggressive

In Overview of SOLVE, you give a summary of what the other person said in order to

• win your argument

• make sure you understand their point of view

• use their words against them