từ vựng - ngữ pháp (Unit 1-3)

Working as a salesperson helps me gain important i______ into our customers. I understand what they like or dislike about our product.

When dealing with customers’ complaints, you should be polite and show respect. In other words, you have to listen to their problems with c_______.

I have worked in the same position for nearly 5 years. I think the boss should give me a p________by now.

You must remember the e________ for receiving foreign customers: what you should or should not do. If they have a bad impression, it may affect the future business.

His experience at the foreign helps him to look at the company’s operation from a different p__________ on our operation.

Since our meeting is about the new product launch in Japan, Japanese customs and culture should be a r_______ topic of discussion.

If possible, I ask all members of our department to refrain from g________ about John’s divorce. He has enough problems to deal with now.

The department head has warmly c____________ all employees on their excellent performance.

Before you t_______ a call, you should make sure to tell the caller who they are going to be connected to and why.

People have very different viewpoints about r_______ because it is related to their belief, therefore it is not a very good topic for making small talk.