RTTC 2 Unit 1 Review

What is the order of the 4 Stages of Tuckman's Group Development ?

• 1. Forming, Norming, Storming, Performing

• 1. Performing, Forming, Storming, Norming

• 1. Forming, Performing, Storming, Norming

• 1. Norming, Forming, Storming, Performing

• 1. Forming, Storming, Norming, Performing

1. The ability to successfully resolve conflict depends on your ability to:

• 1. Manage stress quickly while remaining alert and calm.

• 1. Control your emotions and behavior.

• 1. Pay attention to the feelings being expressed.

• 1. Be aware of and respect differences.

• 1. All of the above.

  Jose and Manny have been friends since they were in middle school. Jose and Manny want to hang out on Saturday. Jose wants to go to the movies. Manny wants to go to a party that another friend of theirs is having. Manny gets upset and decides to go to the party without Jose since Jose doesn’t want to go to the party.

• Competing - The issue is more important than the relationship

•   Compromising - Cooperation is important (give a little, get a little).

•      Accommodating - Relationship is more important than the issue.

• Avoiding - Issue and relationship both are insignificant.

• Collaborating-Relationship and issue are both important (takes more time

  When dealing with conflict one-on-one, it is important to:

•   Take some time to cool off.

• Think about the problem and what you want out of it

• Ignore what the other person is saying

• Tell everyone else that you are mad

• Ignore the other person till you get your way

What is the correct definition of projection bias?

• The tendency to interpret new evidence as confirmation of one’s existing beliefs or theories.

• When people do something primarily because other people are doing it, regardless of their own beliefs, which they may ignore or override.

• Tendency to assume that other people think exactly like we do.

• When people give more psychological weight to the bad experiences than good ones. 

Annie and her friends decided hangout at the mall on Saturday, when they stopped at the food court everyone decided to grab a quick bite. Annie went to Auntie Anne but realized the cute boy she like went to Chick-Fil-A. Although Annie really dislikes Chick-Fil-A she decides to join him in line. What biases is this ?

• Projection Bias

• Band-Wagon Affect

• Negativity Bias

• Confirmation Bias

4. During the Performing stage of Tuckman’s Stages of Group Development, what is happening?

• 1. None of the above.

• 1. This is when conflict is at a high as members are stressed.

• 1. You are getting into your group. In this stage, most team members are positive and polite.

• 1. When hard work leads, without resistance, to achieve the team's goal.

• 1. When people start to resolve their differences, appreciate group member’s strengths.