Consumer protection Act, 1986

Which year was the Consumer Protection Act passed by the Parliament?

• 1986

• 1987

• 1956

• 1930

Answer explanation

The Consumer Protection Act was passed by the Parliament in 1986.

What does the Consumer Protection Act provide for?

• Three-tier machinery consisting of District Forum, State Commission, and National Commission.

• Formation of protection councils in every state.

• Both a and b.

• None of the above

Answer explanation

The Consumer Protection Act provides for three-tier machinery consisting of District Forum, State Commission, and National Commission. It also provides for the formation of protection councils in every state.

What is the definition of a complainant under the Consumer Protection Act?

• A consumer.

• Any voluntary consumer association.

• The Central Government or State Government.

• All the Above.

Answer explanation

A complainant under Consumer protection Act can be a consumer, any voluntary consumer association, or the Central Government or any State Government.

What is the purpose of the Consumer Protection Act?

• To protect consumers against defective goods and unsatisfactory services.

• To promote unfair trade trade practices.

• To restrict the formation of consumer protection councils.

• To provide free goods and services to consumers.

What does the term "defect" mean under the Consumer Protection Act?

• Any fault, imperfection, or shortcoming in the quality, quantity, potency, purity, or standard of goods.

• Any fault, imperfection, or shortcoming in the quality, nature, and manner of performance of services.

• Any allegation in writing made by a complainant that an unfair trade practice has been adopted by any trader.

• Any allegation in writing made by a complainant that the goods suffer from one or more defects.

Which of the following is not covered by the consumer Protection Act?

• Defective refrigerator

• Non-functional telephone

• Free goods and services.

• Lack of due care in medical treatment.

Answer explanation

Any service given free of charge is not covered by the Consumer Protection Act.

What is the right to safety under the Consumer Protection Act?

• It is the right to be protected against the marketing of goods and services which are hazardous to life and property
• It is the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services
• It is the right to be assured, wherever possible, access to a variety of goods and services at competitive prices
• It is the right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers

What is the responsibility of the consumer to exercise caution in purchasing?

• To ensure the product is safe
• To negotiate the price
• To advertise the product
• To manufacture the product

Answer explanation

The consumer has the responsibility to exercise caution in purchasing by getting full information on the quality, design, utility, quantity, price, etc. of the product before making a purchase.

What is the Central Consumer Protection Council?

• A council set up by the State Government to protect the interests of consumers.

• A council set up by the District Forum to protect the interests of consumers.

• A council set up by the National Commission to protect the interests of consumers.

• A council set up by the Central Government to protect the interests of consumers

What are the basic rights of consumers as per the Consumer Protection Act?

• Right to Safety, Right to be Informed, Right to Choose, Right to Representation, Right to seek Redressal, and Right to Consumer Education.

• Right to Safety, Right to be Informed, Right to Monopoly, Right to Representation, Right to seek Redressal, and Right to Consumer Education.

• Right to Life, Right to Liberty, Right to Property
• Right to Education, Right to Health, Right to Employment

Answer explanation

The basic rights of a consumers as per the Consumer Protection Act include the right to safety, right to be informed, right to choose, right to be Heard, right to representation, right to seek redressal, and right to consumer education.