Enchilada Call 9.26.23

How do you reopen a HanoverHelp ticket?

• Send Nikki an email and ask her to reopen it

• Respond in the chat

• Trick question! Closed tickets cannot be reopened

• Send an email to GSS support to get help

Where should you process vacant walks, building inspections, and preventative maintenance starting in Q4?

• Entrata Dashboard

• Excel file in Teams

• Paper log

• Vacant walks are in Teams, everything else is in Entrata

When is the next Entrata Release?

• Thursday, Nov 23

• Wednesday, Oct 11

• Friday, Sept 29

• Wednesday, Oct 25

Where is YOUR PROPERTY'S in-progress Fire Drill Checklist located ?

• Smartsheet > Contracts, Permits, and Inventory Logs > PROP Folder > PROP Fire Drills

• MS Teams > Maintenance Team & QA > Files > Emergency Preparedness Plan (EPP) > EPP Binder > Fire Drill Reports

• Sharepoint > Quality Assurance > Systems on Site Checklists > Fire Drills

• HanoverHelp.com > Policy and Procedures

What time does your Sales Rally start and end?
(local time)

• 12pm - 3pm

• 3pm - 5pm

• 5pm - 8pm

• 9pm - 12am