Horticulture Chapter 14 The Garden Center Employee

When answering the phone in the garden center, be sure to place the caller on hold.

• True

• False

Questions that start with the words ______, ________ _______, _________, or _______ are “open-ended” questions and cannot be answered with yes or no.

• Next, Therefor, With, Past, Present

  
  

• How, What, What, Where, When

• Because, Furthermore, First, Last, Finally

• That, Here, That, For, There

It is important that you know your store’s __________ regarding guarantees, replacements, __________ _______ , etc.

• name, logo

• colors, name

• policies, delivery fees

• store hours, product names

Proper spacing of plants, especially evergreens, so the foliage is not touching adjacent plants avoids ________ and loss of _____.

• sunlight, roots

• soil, flower

• water, stems

• shading, foliage

It is important to know the locations of advertised sale items so you can try to keep customers away from them so they buy other items at full price.

• True

• False

Container plants on a hot asphalt surface will ____ _____ more rapidly than those sitting on gravel or benches or ___ __.

• dry out, root zone

• saturated, stems

• shading, foliage

• cold temperatures

Tags

NGSS.MS-LS1-5

Plants kept over winter by a garden center must be protected from ______ ___________ which could cause root damage.

• cold temperature

• mild temperatures

• warm temperatures

• wet climate

Tags

NGSS.MS-LS1-5

If you are confronted by a disgruntled customer, you should try to move the conversation _________ from checkout to avoid ______ ________.

• near, management

• away, other customers

• near, other customers

• close, other customers

Which of the following is NOT one of the three sections in the standard

format for Technical Specifications?

• General Information or References & Standards

• Prices or Costs

• Products or Materials

• Execution or Methods

Answer explanation

Technical specifications are specifically written details about what and how to construct the project.

What does the signal word on a pesticide label indicate?

• Formulation

• Compatibility

• Effectiveness

• Toxicity

Answer explanation

A signal word must appear prominently on the front of the pesticide container, providing, in essence, a one-word summary of the product’s potential toxicity to humans.