Chapter 31 Test

Scheduling a client for a future service before he or she leaves the salon is known as ________.

• Rebooking

• Networking

• Marketing

• Selling

The steady customers whom you serve on a regular basis are considered your _____________.

• Preferred friends

• Personal patrons

• Fundamental clients

• Client base

Once the client has decided to buy, ___________.

• Start making jokes

• Quit selling

• Ask them for a date

• Try to sell another product

Another term for upselling services is ________.

• Service increases

• Service ticketing

• Ticket upselling

• Ticket upgrading

To become a proficient salesperson, you must be familiar with the products being sold, adapt your approch to the client, and be ___________.

• Aggressive

• Persistent

• Forceful

• Confident

Increasing service prices is one way to ____________.

• Drive clients away

• Reduce your income

• Appear elite

• Increase your income

A good method of estimating income and expenses is through a __________.

• Mortgage

• Tax return

• Budget

• Retirement plan

Nor repaying a loan is called __________.

• Defaulting

• Crediting

• Maximizing

• Barreling

Choosing a role model who has the qualities you would like to develop ___________.

• May be limiting

• Diminishes your individuality

• May increase your competition

• Help improve your performance

Feedback on job performance is commonly given through _________.

• Performance evaluations

• Job referrals

• Co-workers critques

• Office pools