NSSW NEXT SERVICE
Quiz
•
Professional Development
•
Professional Development
•
Practice Problem
•
Easy
Bhavin Patel
Used 2+ times
FREE Resource
Enhance your content in a minute
30 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False:
At each service interaction, customer information should be re-confirmed and updated in the dealership database (CRM/DMS).
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False:
The more you know about a specific vehicle or customer the more targeted the Service Marketing can be.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False:
When the Parts Department receives special-order parts, the Service Department should be notified immediately.
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False:
Effective Service Marketing – and customer retention in aftersales – does not require a collaborative, whole-dealership approach.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False:
Nissan customer experience initiatives aim to provide a seamless customer experience across the whole dealership.
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False:
The Service Department workshop flow is not dependent on the Appointment process.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False:
Assign a dedicated team member to review online appointments and confirm with the customer.
True
False
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