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NSSW NEXT SERVICE

Authored by Bhavin Patel

Professional Development

Professional Development

Used 2+ times

NSSW NEXT SERVICE
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30 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False:

At each service interaction, customer information should be re-confirmed and updated in the dealership database (CRM/DMS).

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False:

The more you know about a specific vehicle or customer the more targeted the Service Marketing can be.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False:

When the Parts Department receives special-order parts, the Service Department should be notified immediately.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False:

Effective Service Marketing – and customer retention in aftersales – does not require a collaborative, whole-dealership approach.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False:

Nissan customer experience initiatives aim to provide a seamless customer experience across the whole dealership.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False:

The Service Department workshop flow is not dependent on the Appointment process.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False:

Assign a dedicated team member to review online appointments and confirm with the customer.

True

False

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