August Quiz

If the partnership inquiry has been forwarded to the sales team, but there is no further follow-up from them and the requestor back to us, what CS should inform?

• "We feel that our current priorities and strategic direction do not align with the proposed partnership"

• "we do not interest to your proposal as for now"

• "we will remind our related team to contact you as soon as possible"

• "our team will contact you within 3 x 24 working days"

What should the agent inform if there is a consignee/sender who contacts us with the issue of short landed Indication, last status as pict:

• Escalate to origin OPS for investigation

• Suggest cnee/sender to contact the Merchant because Janio hasn't received the package yet
  

• Suggest cnee/sender to contact the Merchant because it has been claimed lost refund by Janio

• Suggest to wait 1 week, and If the status remains unchanged after 1 week, suggest to contact the merchant to process the refund

For Singapore, which NP will do the pickup?

• B2C

• Singpost

• CJ

• Ninjavan

Which one is the correct operational pickup process for SG?

• Mon-Sun 9am-6pm

• Mon-Sun 9am-7pm

• Mon-Fri 9am-6pm

• Mon-Fri 9am-7pm

What is the estimated process pickup for GOAT outside Metro Manila?

• 2-3 working days

• 1 working day

• 1 day

• 2-3 days

Which one is the correct link?

• https://www.janio.asia/id/articles/packaging-101-how-to-package-products-for-delivery

• https://www.janio.asia/resources/articles/packaging-101-how-to-package-products-for-delivery

• https://www.janio.asia/packaging-101-how-to-package-products-for-delivery

• https://www.janio.asia/resources/packaging-101-how-to-package-products-for-delivery

Which one is the correct domain email when MS team sends an outbound email to consignee?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

Which one is the correct Swarovski's return address?

• Swarovski, Mitsui Outlet Park KLIA, Lot G55 Persiaran Komersial, 64000, Malaysia

• Swarovski, Mitsui Outlet Park KLIA, Lot G53 Persiaran Komersial, 64000, Malaysia

• Swarovski, Mitsui Outlet Park KLIA, Lot G55 Persiaran Komersial, 64008, Malaysia

• Swarovski, Mitzui Outlet Park KLIA, Lot G55 Persiaran Komersial, 64008, Malaysia

Which one is the correct exception process for Swarovski if the delivery attempt fails but the delivery address and contact number are correct?

• Check with the client for the next course of action

• Auto disposal

• Auto return

• All answers are correct.

What ticket status should CS select when creating a new ticket to SG Ops for escalation related to ECAMZ pickup?

• Pending Internal Update

• Resolved

• Pending

• Waiting on customer