The Sales Department

What does “B2B” mean?

• It’s a business model in which the companies involved create

       products and services for other businesses and organizations.

• Selling that takes place outside the hotel in order to attract

       new business.

• It’s a business that sells products or services directly to

       individual consumers.

What does “B2C” mean?

• The activity to increase the number of sales.

• It’s a business that sells products or services directly to

       individual consumers.

• It’s a business model in which the companies involved create

       products and services for other businesses and organizations.

What are sales staffs responsible for?

• Manage all selling targets.

• Interview and screen applicants.

• Recruitment

What are good sales staff should be?

• unapproachable

• no self-confidence

• Confident in dealing with people  

What does “American Plan” mean?

• The rate includes the room and all meals.

• The rate includes the room and dinner.

• The rate for a room alone, with no meals included at all. 

What does “European Plan” mean?

• A breakfast including cooked food, offering for example

       porridge, fried bacon, fried egg, sausages, etc.

• The rate for a room alone, with no meals included at all.

• The rate includes the room and dinner.

What does “Continental Plan” mean?

• The rate for a room alone, with no meals included at all.

• This includes the room, plus breakfast and one other meal /(lunch or dinner).

• The rate includes the room and breakfast.

What kind of clothes does the salesperson should wear?

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Do you think “English” is required to sales staff? Why?

Give 3 examples of sales staff's qualifications.

Answer explanation

1. Confident in dealing with people

2. Knowledge of presentation skills

3. Must be an amazing negotiator

4. Top-notch communication skills

5. Knowledge regarding the current technology used

6. Should be creative to come up with innovative ideas