Tanjiro mentioned that he does not have the react buttons on MS Teams. What will you advise?

• Recommend creating an IT ticket.

• Recommend to post emojis as reactions to the chat box instead.

• Tell him it's OK not to react because he doesn't have the feature available.

Nezuko is experiencing intermittent internet connection and got kicked out of the MS Teams Breakout Room. What do you need to do?

• Ask Nezuko to rejoin Breakout Room 2.

• Wait for Nezuko to rejoin Breakout Room 2 on her own.

• Inform her that she will be reassigned. Reassign her to Breakout Room 2.

During your lunch break you encounter an emergency that requires you to cut your day short. Upon informing your supervisor of your situation, you have been advised to take the rest of the day off and endorse your class to your co-trainer. What is the most critical thing to do before taking the day off?

• Make sure your colleague is a co-organizer of your class's meeting link.

• Say goodbye to the class and set expectations that you will hand them over to your co-trainer.

• Remind your colleague to send the end-of-day report.

Usopp said that he is unable to hear the audio of your video presentation. What is the first thing you need to do?

• Ask Usopp to rejoin the session.

• Ensure that you are sharing your presentation audio.

• Get in touch with your local IT to troubleshoot your audio.

The breakout room activity is only for 15 mins. After the 16th minute, nobody came back to the Main Room. What do you need to do next?

• Wait 5 more minutes for the learners to return to the Main Room.

• Check the breakout room settings and manually close the rooms if no time limit was set.

• Leave the virtual room and rejoin.

Some of your participants have informed you that your audio keeps cutting out. What should be your immediate course of action?

• Inform them that you will be turning off your webcam for now to compensate for the possible lack of internet bandwidth.

• Immediately inform your supervisor of your internet bandwidth concern.

• Contact your internet service provider.

Your MS Teams has crashed while in the middle of your discussion. Which is the best course of action?

• Create an IT ticket and wait for their response.

• Immediately perform basic troubleshooting such as rebooting your computer and relaunching all needed programs.

• Use Zoom in the meantime.

Your PowerPoint presentation has stopped responding in the middle of your discussion. Your participants have also claimed that they are only able to see a black screen on their end. Which is the best course of action?

• Wait for PowerPoint to respond.

• Perform basic troubleshooting by rejoining the virtual room and relaunching MS PowerPoint.

• Ask your co-trainers for help.

While facilitating, you notice one of your participants using inappropriate language in the chat box. What will you do?

• Remind the participants of the house rules regarding proper decorum in the chat.

• Remove the participant from the meeting immediately and inform his/her supervisor right away of the incident.

• Red flag that participant in your end-of-day report.

You notice that 1 hour prior to the virtual graduation, nobody has responded to your invite. What would be the best way to address this?

• Reschedule the virtual graduation to a later date.

• Reach out to the invitees and send a reminder to them.

• Ask People Solutions to attend the virtual graduation.