LSF Quiz 08/09/2023

I’m in a regular staff/Mgt meeting.

The meeting is running over time with a customer booking,

what should you do.

• Text the customer tell them you’re running late by 10 min and will call

• Tell the customer ‘sorry, you’re running late’

• Wait for the meeting to finish and call the customer

• Excuse yourself from the Staff meeting and call the customer on time

• Ask the person hosting the meeting what to do?

I’m in LSF.

I have booked a call back or arranged for a

bank/AFCA to call during because

there was no other time available.

• Excuse yourself from LSF meeting and call the customer/bank/AFCA on time

• Do not book any appointment during LSF

• Text the customer/bank tell them you’re running late by 10 min and will call

• Tell the customer ‘sorry, you’re running late’

• Wait for the meeting to finish and call the customer

I’m in HUDDLE.

I have booked a difficult DoS call back

or arranged for a bank/AFCA to call

during because there was no other time available.

• Excuse yourself from LSF meeting and call the customer/bank/AFCA on time

• Text the customer/bank tell them you’re running late by 10 min and will call

• Tell the customer ‘sorry, you’re running late’

• Do not book during huddle

• Check with Mgt, get permission the day/s before making booking

You are in ILC daily meeting. you get an inbound call from CP/AFCA

• Excuse yourself from LSF meeting and take the customer/bank/AFCA call

• Text the customer/bank/AFCA tell them you’re running late by 10 min and will call

• Wait for the meeting to finish and call the customer

You pick up a call from a client with a

repo man at the customers door

• Tell the customer to hide

• Tell the client to give them the asset they have come to repo

• Send a CLIQ message to ILC’s with client details

• Take details, call ILC’s and ask what to do

• Call+text LB on mobile via Aircall + click send and keep searching until you locate

You pick up a call from a client wanting an update,

you cannot find Yani or Laine?

• take a message and promise a call back

• You do file review update talk track

• you provide file review and take a message and promise a call back for more details

You pick up a call from a LEAD?

• In order of priority, call Laine first, then LB on AIRcall to their mobile

• In order of priority, call Laine first, Gary, Gabi Then LB on CLIQ

• In order of priority, call Laine first, Gary, Gabi Then LB on SKYPE

• Give it to Mitzi, and she will handle