CC unit 1 Q

Person who initiates the communication process

• Encoder
• Feedback sender
• decoder
• None

Decoding of message happens here

• Transmitting
• Speaker
• Message
• Listener

The encoded idea transmitted by the sender, Formulation of

• Message
• Sender
• receiver
• Medium

Receiver to Sender (Feedback )

• First phase
• Second phase
• Third phase
• Fourth phase

Communication between Manager to Top authority

• Upward communication
• Downward communication
• Horizontal communication
• Vertical communication

A means of communication that is formally controlled by managers or people occupying position in an organisation.

• Informal communication
• Internal communication
• formal communication
• External communication

Thoughts internal to the communicator

• External communication
• Internal communication
• Interpersonall communication
• Intrapersonal communication

An active disagreement between people with opposing opinions or principles.

• Conflict
• Bargaining
• Problem solving
• None

Conflict resolution: odd one out

• Negotiation
• mediation
• Battle
• Litigation

An out-of-court method for resolving a dispute.

• Litigation
• Arbitration
• Negotiation
• Mediation