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PH Sellers Quiz 2

Authored by Carl Marius Mercado

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Used 9+ times

PH Sellers Quiz 2
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10 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A tool that allows sellers to communicate directly with Lazada customers and vice versa.

Partner Support Center

Instant Messaging

LISA

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

It is a chatbot built in the Seller IM channel

that supports sellers in delivering a better customer experience.

Cleo

LISA

ADA

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

It is a feature within Chat (IM) that is designed to incentivize sellers with good performance and provide sellers with the ability to proactively reach out to customers and followers to generate sales through chat.

IM Chat

Customer Engagement Management

LISA

Growth Center

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

All failed delivery orders should be returned to the seller within ___ days.

45

25

7

30

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

All customer return should be return to the seller within __ calendar days.

45

25

7

30

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

It empower sellers to manage their own returns by enabling the right communication between buyers & sellers.

Non-Direct Return to Merchant

Return and Claims

Direct Return to Merchant

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

It is a dispute that the seller can file in case of loss or damage of the items that has been sold to the

buyer in the Lazada platform.

Shipping Fee

Returns

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