PH Sellers Quiz 2

A tool that allows sellers to communicate directly with Lazada customers and vice versa.

• Partner Support Center

• Instant Messaging

• LISA

It is a chatbot built in the Seller IM channel

that supports sellers in delivering a better customer experience.

• Cleo

• LISA

• ADA

It is a feature within Chat (IM) that is designed to incentivize sellers with good performance and provide sellers with the ability to proactively reach out to customers and followers to generate sales through chat.

• IM Chat

• Customer Engagement Management

• LISA

• Growth Center

All failed delivery orders should be returned to the seller within ___ days.

• 45

• 25

• 7

• 30

All customer return should be return to the seller within __ calendar days.

• 45

• 25

• 7

• 30

It empower sellers to manage their own returns by enabling the right communication between buyers & sellers.

• Non-Direct Return to Merchant

• Return and Claims

• Direct Return to Merchant

It is a dispute that the seller can file in case of loss or damage of the items that has been sold to the

buyer in the Lazada platform.

• Shipping Fee

• Returns

• Claim

Seller Janine copied the Nike tagline "Just Do It" to attract buyers to purchase her fake Nike shoes. What violation does seller Janine commit?

• Intellectual Property Rights Policy

• Prohibited and Controlled Products

• Fair Trading Policy

• Content and Catalog Policy

Seller Marko purchased an item from his own store in order to boost performance and improve product ratings. What violation does seller Marko commit?

• Order Fulfillment Policy

• Fair Trading Policy

• Seller Behavior Policy

All sellers who hit __ NCP violations will lead to termination of their Lazada shop.

• 48

• 16

• 12

• 40