Employee Relations

1.

If a supervisor assigns an employee a work that is outside his job classification and if the employee thinks that it violates his contract, the employee can file a formal complaint against his supervisor. This is known as a(n) ________..

• a) injunction

• b) grievance

• c) lockout

• d) union

2.

A company's computer servers were stolen from a secured area. Due to lack of evidence, no employees are under suspicion. How can the company best deal with the theft problem?

• a) Train line managers to recognize suspicious behavior and confront staff members.

• b) Involve employees in developing and implementing a corporate ethics program.

• c) Hire an outside security service to patrol the facilities.

• d) Remind employees of the legal consequences of theft.

3.

A company’s employee morale has not had raises in two years. To minimize the weakness it has identified, what is the first thing the company should do?

• a) Host an employee appreciation day and recognize key contributors.

• b) Survey employees about their satisfaction with the company and their jobs.

• c) Increase salaries of key employees who would be difficult to replace.

• d) Hire an outside consultant to create a pay-for-performance program

A(n) _____________ is one whose policies make it possible for employees to more easily balance family and work, and to fulfill both their family and work obligations.

• a) Employee Assistance Program

• b) Employee Attitude Survey

• c) Family-Friendly Workplace Practice

• d) Union-free organization

An internal survey data indicate that the employees satisfied with their salary and benefits. What is the likely result of this action by the union?

• a) The regulation may require the company to pay damages to the union.

• b) An arbitrator will impose sanctions against the employer.

• c) The union grievances will be dismissed

• d) The company will discontinue the employee survey.

Employee attitude survey is the best tool for which of the following functions?

• a) Productivity improvement tool

• b) Job satisfaction improvement

• c) Pay scale review

• d) Supervisory feedback tool

Employees with a high level of _______________ strongly identify with and really care about the kind of work they do.

• a) job satisfaction

• b) job involvemen

• c) organizational commitment

• d) employee engagement

HR develops a suggestion system to gather ideas from employees on how to solve their problem with high absenteeism. This system should include all of the following actions EXCEPT

• a) implementing all suggestions.

• b) allowing suggestions to bypass the usual chain of command

• c) developing a standard form for submitting ideas

• d) acknowledging all suggestions

Labor-management cooperation is BEST supported by which action?

• a) Preserving the traditional "us-them" environment

• b) Promoting high expectations for success

• c) Allowing committee members to defend their positions

• d) Setting common goals on a united front

Because rumors that flow along the grapevine can never be eliminated entirely, managers can minimize the negative consequences of rumors by _______________.

• a) being open and disclosing a new rumor to the employees

• b) limiting their range and impact

• c) informing their boss that the rumor is out

• d) telling the employees that the rumor is not true