Email Basics

Outlook may change how the groups and buttons within the groups appear on the ribbon, depending on the computer or mobile device's ______.

• screen resolution

• operating system

• internet connection

• processor speed

When you receive a message with an attachment, you can preview the attached file without ______ it, if you are unsure of the contents.

• opening

• deleting

• downloading

• ignoring

Unsolicited email messages, also known as ________ or junk email, are email messages sent from an unknown sender to many email accounts.

• spam

• phishing

• malware

• scam

An email account is an electronic mailbox provided by an email service provider. This provider is an organization that provides servers for routing and storing ______ messages.

• email

• text

• voice

• video

When you send an email message to someone, it travels across the Internet to the computer at your email service provider that handles ______ email messages.

• outgoing

• incoming

• encrypted

• spam

Outlook's default message format allows you to view pictures and text formatted with ______, along with various fonts and font sizes.

• color

• bold

• italics

• underline

When responding to email messages in Outlook, you have three options: Reply, Reply All, or ______

• Forward

• Delete

• Archive

• Mark as Spam

An email program such as Outlook contacts the ______ email server and then transfers the email message(s) from its Outbox to that server.

• outgoing

• incoming

• SMTP

• POP

Click the 'Tell me what you want to do' text box, and then type '______ Pane'. Click the matching text option for 'Reading Pane' to display the Reading Pane options.

• Reading

• Preview

• Navigation

• Compose

Changing the ______ setting in the Outlook Options dialog box changes the default Sensitivity level for all messages created afterward.

• Sensitivity

• Privacy

• Security

• Encryption