Review Week 3

Neil must develop a proposal for his supervisor that will describe the cost savings for an automated
call center. Where should he begin?

• Writing the proposal

  
  

• Locating other proposals that he can copy

  
  

• Researching the proposal

  
  

• Determining an appropriate layout

  
  

Formal research methods are generally required for what type(s) of business document(s)?

• Routine e-mail messages

• Routine memos

• Long reports and complex business problems

• All of these choices would require formal research.

Which formal research source is best to obtain firsthand information?

• Internet Web sites and articles

• Reference books

• Electronic databases

• Interviews

Which of the following uses only active voice in a complete sentence?

• a. The company's rigid return policy was criticized by a few unhappy customers.

• b. Because a few unhappy customers criticized the company's rigid return policy.

• c. Managers were told about the unhappy customers who criticized the company's rigid
  return policy.

• d. A few unhappy customers criticized the company's rigid return policy.

How should the following be classified? Janet called ReliaCare she also requested a new bid for
health insurance premiums.

• a. Complete sentence

• b. Fused or run-on sentence

• c. Fragment

• d. Comma splice

Which of the following is a simple sentence?

• a. If health insurance costs continue to rise, employee copays may increase.

• b. Having healthy employees decreases the cost of monthly premiums; therefore, we will be
  implementing a wellness program.

• c. HMO and PPO insurance plans offer additional cost savings.

• d. Because we will be reducing employee health insurance benefits, some employees may be
  unhappy; however, we must make sure that they understand the reason for the change.

What is the recommended maximum number of words for a sentence?

• a. 10

• b. 20

• c. 25

• d. 30

What is a comma splice?

• a. Two independent clauses run together without punctuation or a conjunction

• b. Two independent clauses joined by a comma without a conjunction

• c. A broken-off part of a complex sentence

• d. Two dependent clauses

What is a sentence fragment?

• a. Two independent clauses connected without punctuation or a conjunction

• b. Two independent clauses connected by a comma without a conjunction

• c. A broken-off part of a complex sentence

• d. The part of a sentence containing the verb

What is a run-on sentence?

• a. Two independent clauses run together without punctuation or a conjunction

• b. Two independent clauses joined by a comma without a conjunction

• c. A broken-off part of a complex sentence

• d. An independent clause containing two dependent clauses