Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect to the wireless network. Other users have reported that their personal devices are connecting without issues. She has asked you to assist with getting the device online without adjusting her home WiFi configuration. Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

• Click on 802.11 and Select ac

• Click on SSID and select BYOD

• Click on Frequency and select 5GHz

• At Wireless Security Mode, Click on Security Mode

• Select the WPA and the password should be set to TotallySecure!

A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing. Which of the following methods can the administrator use to troubleshoot the server effectively?

• SFTP

• SSH

• VNC

• MSRA

A company wants to remove information from past users' hard drives in order to reuse the hard drives. Which of the following is the MOST secure method?

• Reinstalling Windows

• Performing a quick format

• Using disk-wiping software

• Deleting all files from command-line interface

A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

• Reset the phone to factory settings

• Uninstall the fraudulent application

• Increase the data plan limits

• Disable the mobile hotspot

A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?

• End user acceptance

• Perform risk analysis

• Communicate to stakeholders

• Sandbox testing

What should a technician do first when encountering malware?

• Scan and remove the malware

• Schedule automated malware scans

• Quarantine the system

• Disable System Restore

What is the best solution to ensure data security on lost or stolen smartphones?

• Anti-malware

• Remote wipe

• Locator applications

• Screen lock

What is the best solution for a technician to implement when dealing with random advertisement notifications in Windows 10 Action Center?

• Disable the browser from sending notifications to the Action Center

• Run a full antivirus scan on the computer

• Disable all Action Center notifications

• Move specific site notifications from Allowed to Block

After clicking on a link in an email, a Chief Financial Officer (CFO) received the following error: The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST?

• Update the browser's CRLs

• File a trouble ticket with the bank

• Contact the ISP to report the CFO's concern

• Instruct the CFO to exit the browser

A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician

discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system

returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is

concerned other machines may be infected with this unknown virus.

What is the MOST effective way to check other machines on the network for an unknown threat?

• Run a startup script that removes files by name

• Provide a sample to the antivirus vendor

• Manually check each machine

• Monitor outbound network traffic