EFFECTIVE COMMUNICATION

Using body language is ______________ communication.

• verbal

• non verbal

Description of communication skills

• the ability to convey or share ideas and feelings effectively.

• things that stop you being able to communicate effectively with other people

• the ability to convey information professionallyin a short document

• reports, letters, emails, social networking

All of the following are examples of effective communication skills except.

• Calm voice

• Eye contact

• Arms crossed

• Open body posture

 What is a way to identify when someone is interested in a topic you are talking about?

• They are looking at their watch

• They ask questions for more information

• They change the subject

• They yawn

Which of the following is an example of active listening?

• Good eye contact.

• Listener has encouraging facial expressions.

• Listener shows interest in person.

• All of the above. 

An important part of communicating is

• talking over others

• always knowing what to say next

• talking as much as you can

• listening to others

Communication is always a ___ way process.

• ONE

• TWO

• THREE

• FOUR

Expressing myself in a clear manner with a clear message is the same as 

• speaking aggressively

• effectively communicating

• communication verbally

• simply being nonverbal

_______________ occurs when the receiver receives the message, understands the message and responds to the message.

• Compromise

• Conflict

• Anger

• Effective communication

List of barriers to communication

• Language, distraction, noise, lack of concentration

• Knowledge of CSS, HTML, Java, Design and Layout skills

• Meetings, telephone, group discussion