Review day 2

What article number gives you the keys to navigate to the secondary screens in KS14?

What case record type will you open for a STC?

• Partner Servicing

• Consumer Support

• Financial Institution Servicing Support

What is the status of the following MO 10909658392 500.00?

• Outstanding

• Paid

• Refunded

• SLOC

In what section in Salesforce will you find the knowledge articles?

What caller/requestor will you select if a check cashing location calls you about a MO?

• Receiver

• Agent for Self-Assistance

• Sender

• --None--

What case reason will you choose for a safe to cash?

• Transaction Assistance

• GCC Agent Support

• Item Information Request

During a MO status check in MGO, what you should not advise a customer?

• Use the website to check the status

• Enter the MO serial number and amount

• Enter "0" before the serial number

How long should customer allow for a response after adding case comments?

When can a third party request a RMO refund? Select all that apply

• Under no circumstance

• Always

• If purchaser is deceased

• Presenting a POA

The purchaser of MO 7790637024 for 270.00 USD no longer needs it to pay the bill, what do you advise if the MO was completely filled out?