Connection 09/08

Where can you see if a customer is eligible to receive free or discounted UDV when moving from Copper to Fiber?

• 1. DPI - Physical Address Tab

• 1. Hub - Subscriptions Tab

• 1. Hub - Customer Tab

• 1. DPI - S&E Tab

For how long will a customer receive the discounted or free pricing for UDV if they’re eligible for it?

• 1. The price will be good for 3 months.

• 1. The price will be good for 12 months. 

• 1. The price will be good for 6 months. 

• 1. The price will remain on the customer’s account unless they change the phone plan. 

Which option from Avaya should you contact in case you encounter a customer that does not speak English nor Spanish?

• 1. Language Line

• 1. Language Assistance Line 

• 1. Frontier Interpreters Line

• 1. Translation Services 

Fiber 500 Internet and Fiber 1G Internet for 39.99 and 59.99 will only be available for:

• 1. Migrations from Copper to Fiber.

• 1. Customers upgrading their Fiber internet speed.

• 1. Any customer with an address that qualifies for Fiber up to 1G.

• Prospective customers only.

1. When will the Summer $15 Off offer for YoutubeTV end?

• 1. October 27, 2023.

• 1. We don’t know the date yet. 

• 1. October 13, 2023. 

• 1. September 30, 2023. 

After the Summer $15 Off offer for YoutubeTV expires, what discounts will customers receive for adding it?

• 1. $10 for 12mo & $15 for 12mo for customers that have FrontierTV

• 1. All discounts will be disabled on September 30, 2023.

• 1. $15 for 12mo for all customers & $20 for 12mo for customers with FrontierTV

• 1. All customers will receive a new discount of up to $15 for 12 months

If a customer places a promise to pay through the IVR, will this stop them from receiving late payment notices and fees?

• Yes

• No

You can create an order to upgrade a customer to Base Simplification Pricing if it’s available on Hub.

• 1. True

• False

If Hub doesn’t show any offer for Base Simplification Pricing we need to transfer the customer to retention.

• True

• False

If the hub doesn’t show Base Simplification Pricing, the customer must click on the button Sign Up Now on the email they got.

• True

• False