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Effective Business Communication

Authored by Marcforte Consulting

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Professional Development

Used 2+ times

Effective Business Communication
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One of the duties of the sender is to

Decode the message 

Solicit for feedback

Interpret the message 

Report to the receiver

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The following are purposes of business communication except 

 

To inform 

To send

To convey goodwill

To establish credibility 

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Rigidity is an advantage of formal communication 

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The 5 Cs of communication are:

Clear, complete, confident, concise, courteous 

Clear, complete, creative, concise, courteous 

Concrete, clear, courteous, correct, concise

Clear, complete, correct, concise, courteous 

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does feedback tell the sender?

The message has been understood 

Purpose fulfilled 

The message has been well received 

All of the above 

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Body language is an example of verbal communication

True 

False 

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Upward communication could be feedback or instructions 

True

False 

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