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TACN2 CHAPTER 11

Authored by Duyên Bùi

English

University

TACN2 CHAPTER 11
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6 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

  1. How many steps to deal with the conflict? (Based on Figure 11.6)

4

5

6

100

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Five phases of project team development are …..


  1. Forming

  2. Storming

  3. Norming

  4. Performing

  5. Adjourning

  1. Performing

  2. Adjourning

  3. Forming

  4. Storming

  5. Norming

  1. Adjourning

  2. Forming

  3. Storming

  4. Norming

  5. Performing

Storming

Norming

Performing

Adjourning

Forming

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

In today’s digital age, professionalism requires all employees to maintain a positive  … presence

  1. sales

  1. nonverbal

online

  1. managerial

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Face-to-face communication …


  1. is the least rich communication channel

  1. increases the likelihood of misunderstandings

  1. reduces cooperation and limits problem solving during conflict

  1. is the most effective of all communication channels

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is NOT a step to deal with conflict?

Listen to ensure you understand the problem

  1. Understand the other’s position

  1. Argue with them until there is no misunderstanding left

  1. Show a concern for the relationship

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which is NOT a preferred virtual site for meetings?


  1. Zoom

  1. Microsoft Teams

  1. Google Meet

  1. Messenger

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