ITIL Guiding Principles Practice

Which guiding principle considers how the four dimensions of service management work together?

• Start where you are

• Optimize and automate

• Keep it simple and practical

• Think and work holistically

Which is a key consideration for the 'keep it simple and practical' guiding principle?

• Try to create a solution for every exception

• Understand how each element contributes to value creation

• Ignore the conflicting objectives of different stakeholders

• Start with a complex solution, then simplify

Which guiding principle recommends organizing work into smaller, manageable sections that can be completed in a timely manner?

• Focus on value

• Start where you are

• Progress iteratively with feedback

• Collaborate and promote visibility

Which guiding principle recommends carrying out an assessment to understand what can be reused?

• Focus on value

• Collaborate and promote visibility

• Start where you are

• Think and work holistically

Which describes the 'think and work holistically' guiding principle?

• Establish an understanding of what is truly of value to the service customer

• Identify what existing resources can be utilized to deliver the services

• Establish how all the parts of the organization will work together to deliver the services

• Involve the right people in the correct roles

How does the guiding principle 'start where you are' recommend that observation and measurement should be used?

• Measurement should be the primary means of assessing current status, supported by observation

• Measurement should be the single means of assessing current status

• Observation should be the single means of assessing the current status

• Observation should be the primary means of assessing current status, supported by measurement

Which guiding principle recommends collecting data before deciding what can be re-used?

• Focus on value

• Start where you are

• Keep it simple and practical

• Progress iteratively with feedback

Which guiding principle describes the importance of doing something, instead of spending a long time analyzing different options?

• Optimize and automate

• Start where you are

• Focus on value

• Progress iteratively with feedback

What is the starting point for optimization?

• Securing stakeholder engagement

• Understanding the vision and objectives of the organization

• Determining where the most positive impact would be

• Standardizing practices and services

Which guiding principle promotes the re-evaluation of initiatives to accommodate any changes in circumstance?

• Progress iteratively with feedback

• Optimize and automate

• Think and work holistically

• Start where you are