Communication Skills

Who initiates the process of communication?

• Feedback

• Sender

• Receiver

• Communication Channel

Answer explanation

The sender can be any person, group or organisation that initiates the process of communication. The sender's knowledge, experiences and skills influence the quality of the message.

Which of the following enhances the impact of verbal communication?

• Hand movements

• Touch

• Voice modulation

• Hand shake

Answer explanation

Proper body language, voice modulation and a polite tone enhance the impact of verbal communication. The other options are all examples of different types of non-verbal communication.

Which of the following is an orientation and positioning of our body to send various meanings?

• Body Posture

• Sender

• Communication

• Communication Channel

Answer explanation

Body posture is a type of non-verbal communication. It is an orientation and positioning of the body to send various meanings. For example: Bowing a little to greet a person, sitting on knees to pray, standing straight to show confidence, lowering head to feel ashamed.

Which of the following is the process of sending a message in the form of text, signs, symbols which the receiver has to decode to find its actual meaning?

• Feedback

• Decode

• Communication

• Encoding

Answer explanation

Encoding means to send a message in the form of text, signs, symbols or any other visual which the receiver has to decode to know its actual meaning.

Who interprets the message conveyed by a sender?

• Sender

• Receiver

• Interpreter
• Messenger

Answer explanation

The receiver can be any person, group or an organisation that interprets the message conveyed by a sender. Also, a receiver needs to be smart enough to understand the exact meaning of the message sent.

What is the purpose of communication?

• Inform (Tell someone about something)

• Influence (Get someone to do something you want)

• Share thoughts, ideas, feelings

• All of these

Answer explanation

Communication is defined as a way of conveying a meaningful message from one entity to another in the form of signs, symbols and behaviour using verbal and non-verbal skills.

Which of these is NOT an appropriate non-verbal communication at work?

• Putting an arm around a coworker's shoulder

• Shaking hands firmly

• Looking at the speaker with a smile

• Standing with an upright posture

Answer explanation

During formal communication at work, one must be respectful and courteous, in language and in body posture. Putting an arm around a coworker's choulder is not a good example of work etiquette.

This process helps in sharing of a common meaning between sender and receiver:

It is the ability of the brain to interpret the message received through our eyes:

Answer explanation

Visual interpretation, also known as perception, is the ability of the brain to interpret the message received through our eyes, For example, solving a jigsaw puzzlebased on the visual interpreted by our brain.

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