Self Development Series Intake 2

Personal SWOT analysis is the tool that we use as part of developing our personal goal setting: SMART.

• True

• False

In Personal SWOT; S: Streangth, W: Weakness, O: Opportunity, T: Threats

• True

• False

In workplace, I do not feel confidence talking to customer when he/she comes to ask some questions from me on bank products. This sentece is my_______________

• Strength

• Weakness

• Opportunity

• Threat

Customer always report to my line manager that I cannot provide them the detail information about bank product. This sentence is my____________________________

• Strength

• Weakness

• Opportunity

• Threat

Next month, I'll learn about the five-star service standard, which is supported by the L&D team. I have the opportunity to reinforce my confidence when talking with customers. This sentence is my_________________________

• Strength

• Weakness

• Opportunity

• Threat

SMART GOAL. S: Specific, M: Measurable, A: Achievable, R: Relevant, T: Timely

• True

• False

By the end of Jan, 2023, I want to improve my communication with customer. This sentence is SMART Goal.

• Yes

• No

I am going to improve my listening skill when talking to customers by next month. This sentence is SMART GOAL.

• Yes

• No

By the end of this quarter, I want to improve my phone calling skills by calling at least 5 new pipelines every day without asking for support from my line manager during the call. This sentense SMART GOAL.

• Yes

• No

To enhance my English language proficiency during meetings, I will actively participate by speaking in English for at least 80% of the meeting duration, by the end of this quarter. This sentence is SMART GOAL.

• Yes

• No