Ethics

It refers to the customers from outside the business

• Bussiness

• Colleagues

• External customer

• Internal customers

These are the other staff, workers, and colleages from within business

• Internal customers

• Mates

• Partner

• External customers

You need to serve and communicate with the external customers with more care and attention than i ternal customers

• True

• False

Answer explanation

Both internal and external customers should be served and treat equally

All communication, wether verbal or written, needs to be _______ in order to demonstrate our intention to meet customer and colleage needs and to deliver service and responses quickly

• Quick

• Successful

• Effective

• Educational

Every message must have a _______

• Purpose

• Meaning

• Feedback

• Reply

Messages should ______ the interests and abilities of the receiver

• Send

• Share

• Match

• Receive

Unnecessary words should be _______

• Change

• Rephrase

• Include

• Eliminated

Verbal message should be clear and ______

• Short

• Quick

• Concise

• Long

Use _______ or pictures to help clarify meaning

• Figures

• Graphics

• Tables

• Infographics

Written communication may be available in ________ so that people can take a copy with them to read later

• Offices

• Take away form

• Record

• Meeting