Debate Calidad VOC 2023
Professional Development
•15 Qs
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Debate Calidad VOC 2023
Quiz
•
Others
•
Professional Development
•
Medium
Standards-aligned
Karen Villanueva
Used 1+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Qué significa AAA?
American Automobile Association
Automatic audio assist
American Airlines Aid
Auto Ayuda Ahora
Answer explanation
Es la clasificación de diamantes que representa la combinación de calidad general y de instalaciones.
Tags
Módulo 3
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuantas habitaciones nuevas se inauguraron?
23
67
39
58
Answer explanation
En diciembre 2022 de inauguraron 58 suites de lujo.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Es la capacidad de ofrecer el servicio que prometiste?
Cumplir
Fiabilidad
Ganarse una propina
Calidad
Answer explanation
Esto nos ayuda a cumplir con el tiempo y solucionar inconvenientes rápido.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuál NO es parte de nuestro sistema integral de calidad?
Certificaciones
Integridad
Objetivos y planes estrategicos
Clima laboral
Answer explanation
Nuestro sistema integral de calidad abarca 7 conceptos.
Tags
Módulo 4
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
El programa "Ponte Verde 🌱" inicio en el 2021
Falso
Verdadero
Answer explanation
Inició en junio de 2018 como una iniciativa de nuestra responsabilidad social como empresa.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Qué usamos para medir la satisfacción de los huéspedes que se alojan en villas o contratan entretenimiento ?
TripAdvisor
Revinate
TrustYou
QuestionPro
Answer explanation
No disponible para villas privadas porque se quejarían de Guest Fee :)
Tags
Módulo 1
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Es la aplicación nueva para mensajería con clientes
Snapchat
IVY Queen
IVY
Answer explanation
Eso lo usa Concierge para lamber al cliente también jajaja.!
Tags
Módulo 1
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