Workplace Learning Programme 1

What is the Job Role of a Sales Associate?

• Achieving sales, delivering service and operational excellence

• Accountable for achieving assigned sales team and conducting supervisory duties

• Oversees the end-to-end operations of a store

• Oversees the operations of a group of stores in a given area/ district

Which are the 4 Task Steps in Interacting with customers?

• Handle after sales service

• Greet the customer

• Introduce the product

• Testing the product

• Seek customer's feedback

Which is the standard greeting phrase of Mont Blanc?

• Hello Sir/mdm, how may I help you?

• Morning mate, what can I do for you today?

• Morning Sir/Mdm, what do you want to buy?

• Morning Sir/ Mdm, welcome to Mont Blanc.

What note does the Mont Blanc Explorer gives out?

• Citrus

• Earthy

• Flora

• Woody

When spraying the Mont Blanc fragrance onto the testing paper, which way should the nozzle be facing?

• Up

• Down

• Left

• Right