Unit 1 Communication in care settings

Sarah speaks to her GP. She is worried about her blood pressure. He reassures her and explains that there are several things they can do to manage her BP. Is this.......

• Formal and group

• Informal and one to one

• Formal and one-to-one

• Informal and group

Match the following

• Residential care home

• 
• Social worker

• 
• Physiotherapist

• 
• Hospice

• 
• Infant school

• 

Match the type of communication with the images shown.

• artistic

• 
• touch

• 
• verbal

• 
• written

• 

An organisation where trained professionals provide medical care is a type of ​ (a)   . A company whose main aim is help people develop relationships and gain everyday support is a ​ (b)   . An institution where the key focus is on development of key skills and knowledge is a ​ (c)   .

• healthcare service
• social care service
• Childcare service
• Transport service
• council service
• caring service

One to one communication follows a three stage model. The first stage is ​ (a)   . The second stage is ​​ (b)   and the third stage is ​ (c)   .

• warm up
• exchange of information
• winding down
• warming up
• cooling down
• gathering data
• goodbyes
• start up
• down wind

What affects both the method of communication and the language used?

• Concert

• Construct

• Connect

• Context

Having a group leader can..

• make sure people take turns

• keep the group on task

• keep everyone happy

• solve problems