1. 1. What is the most important objective behind listening?

• Understanding the person

• Only giving opinions

• Giving suggestions by judging the person

• None of the above

2. 2. The only mantra for active listening is "You must listen to respond and not to _____"

3. 3. The 'A' in SPEARR Model of Listening stands for

• Analyze

• Answer

• Ask Questions

• Argue

4. 4. Mira wants to speak to her sister about her bad day at college. To make sure that they have a good conversations, what will Mira first do?

• 1. Call her sister and start speaking immediately

• Decide a setting where they can speak without any interruptions

• Ask her how she should deal with the day without giving complete information

• None of the above

5. Before 'Respond' in the SPEARR model, you must

• Make judgments about the individual

• Make assumptions

• Not let them complete the conversation

• Hear them and Rephrase whatever they have said

6. 6. Which of these are bad habits to avoid during active listening?

• Asking questions

• Making eye contact with the listener

• Using your phone and getting distracted

• Interrupting the speaker in between