Communication Review

A _________ presentation should be used to sell a product.

• Motivational

• Persuasive

• Individual

• Informative

James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.

• Race

• Gender

• Age

• Ethnicity

Which type of listening should be used when listening to a poem?

• Evaluative

• Deep

• Empathetic

• Appreciative

Which of the following is NOT a part of a report?

• Conclusions

• Findings

• Introduction

• Terms of reference

In _______, the United States passed legislation prohibiting employers to discriminate against a person based on the grounds of race, religion, gender or ethnicity.

• 1964

• 2002

• 1946

• 1984

_________ listening can also be called pseudo listening.

• Deep

• Partial

• False

• Evaluative

In professional communication a ________ is best for a short message.

• Report

• Case Study

• Proposal

• Memo

Which term is NOT part of the 4 Ps of marketing?

• Publication

• Promotion

• Product

• Price

Which of the following is NOT a skill needed in public relations?

• Writing

• Selling

• Planning

• Researching

Which of the following is NOT a field of external communication?

• Public Relations

• Interviews

• Advertising

• Media Relations