Active Listening Skills

What is active listening?

• Active listening is a communication technique that involves ignoring the speaker.

• Active listening is a communication technique that involves multitasking while the speaker is talking.

• Active listening is a communication technique that involves interrupting the speaker.

• Active listening is a communication technique that involves fully focusing on, understanding, and responding to the speaker.

Name one active listening technique.

• mirroring

• interrupting

• daydreaming

• paraphrasing

Which is NOT an example of a minimal signal of interest when actively listening?

• Nodding the head

• Maintaining eye contact

• Interrupting the speaker

• open body language

What is reflective listening?

• Communication technique where the listener ignores what the speaker is saying.

• Communication technique where the listener interrupts the speaker to give their own opinion.

• Communication technique where the listener only focuses on the speaker's body language.

• Communication technique where the listener repeats or paraphrases what the speaker has said to show understanding and empathy.

How can reflective listening improve communication?

• By using judgmental language and criticizing the speaker.

• By interrupting the speaker and offering unsolicited advice.

• By actively listening, paraphrasing, and showing empathy.

• By ignoring the speaker and focusing on personal thoughts.

What are empathetic listening strategies?

• Empathetic listening strategies involve interrupting and offering advice.

• Empathetic listening strategies involve judging and criticizing the speaker.

• Empathetic listening strategies involve actively listening to others, showing understanding and empathy, and responding in a supportive and non-judgmental manner.

• Empathetic listening strategies involve ignoring the speaker's emotions.

Why is empathy important in active listening?

• Empathy can lead to biased listening and misunderstanding of the speaker's message.

• Empathy helps the listener to interrupt and provide solutions to the speaker's problems.

• Empathy is not important in active listening.

• Empathy allows the listener to understand and connect with the speaker's emotions and experiences.

What are effective questioning techniques in active listening?

• Yes or no questions, multiple-choice questions, leading questions, and rhetorical questions.

• Closed-ended questions, hypothetical questions, leading questions, and rhetorical questions.

• Yes or no questions, multiple-choice questions, hypothetical questions, and rhetorical questions.

• Open-ended questions, probing questions, reflective questions, and clarifying questions.

How can effective questioning enhance understanding in a conversation?

• By discouraging active listening, inhibiting critical thinking, and eliciting shallow insights.

• By promoting passive listening, discouraging critical thinking, and eliciting surface-level insights.

• By ignoring active listening, hindering critical thinking, and eliciting irrelevant insights.

• By encouraging active listening, promoting critical thinking, and eliciting deeper insights.

Why is active listening important in building relationships?

• Active listening is not important in building relationships.

• Active listening demonstrates respect, understanding, and empathy towards the other person, which helps to build trust and improve communication.

• Active listening can lead to misunderstandings and conflicts in relationships.

• Active listening is only important in professional relationships, not personal ones.