CS Chapter 2.1 & 2.2 Test

A successful sales associate needs to know the major features to only the most popular products in the store.

• True
• False

Customer Service is a series of activities designed to enhance the level of customer satisfaction so that the customer feels that a product/service meets their needs and expectations.

• True
• False

As a sales associate you should not attend any of the training offered by your company.

• True
• False

Studying the layout of the store will help you become confident in selling products and satisfy customers.

• True
• False

As a sales associate you should be sure you are “speaking the same language” as your customer and not use technical terms they do not understand.

• True
• False

Your company, the manufacturers, and suppliers often develop written and multimedia materials about the products you sell.

• True
• False

The more you learn about your products, the less you will sell.

• True
• False

You know you have all the info you need to successfully sell the products in your store when you can confidently and intelligently answer all of your customer’s questions and solve routine problems!

• True
• False

It is really important to stay up to date with products because they change a lot over time.

• True
• False

In order to be an effective sales associate, it's not important for you to know about similar products/alternatives.

• True
• False