CS Chapter 2.1 & 2.2 Test

CS Chapter 2.1 & 2.2 Test

30 Qs

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CS Chapter 2.1 & 2.2 Test

CS Chapter 2.1 & 2.2 Test

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30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

A successful sales associate needs to know the major features to only the most popular products in the store.

True
False

2.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Customer Service is a series of activities designed to enhance the level of customer satisfaction so that the customer feels that a product/service meets their needs and expectations.

True
False

3.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

As a sales associate you should not attend any of the training offered by your company.

True
False

4.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Studying the layout of the store will help you become confident in selling products and satisfy customers.

True
False

5.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

As a sales associate you should be sure you are “speaking the same language” as your customer and not use technical terms they do not understand.

True
False

6.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Your company, the manufacturers, and suppliers often develop written and multimedia materials about the products you sell.

True
False

7.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

The more you learn about your products, the less you will sell.

True
False

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