
CS Chapter 2.1 & 2.2 Test
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Skyla Lierman
Used 10+ times
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30 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
A successful sales associate needs to know the major features to only the most popular products in the store.
2.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Customer Service is a series of activities designed to enhance the level of customer satisfaction so that the customer feels that a product/service meets their needs and expectations.
3.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
As a sales associate you should not attend any of the training offered by your company.
4.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Studying the layout of the store will help you become confident in selling products and satisfy customers.
5.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
As a sales associate you should be sure you are “speaking the same language” as your customer and not use technical terms they do not understand.
6.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Your company, the manufacturers, and suppliers often develop written and multimedia materials about the products you sell.
7.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
The more you learn about your products, the less you will sell.
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