BT IA1 Review

Which type of communication cannot be translated?

• Oral

• Indirect

• Nonverbal

• Written

Answer explanation

In a business context, which form of communication is the most effective tool most of the time?

• Oral communication

• Nonverbal communication

• Indirect communication

• Written communication

What is a good example of an appropriate place to hold a mediation?

• In one of the employee's houses

• In a company's meeting room

• In a public space off company grounds, like a restaurant

• In a public space on company grounds, like the office floor

What is important to keep in mind when delegating work?

• Delegating should always be a last-ditch resort.

• The more complex the project, the more complex delegating becomes.

• Nearly anyone can be delegated to almost any project.

• Delegation costs more time than it saves.

When providing directions to employees, which of Fayol's Five Functions of Management is represented?

• Planning

• Commanding

• Coordinating

• Controlling

What's a good way to avoid a phishing scheme?

• Scan your computer often for viruses.

• Never open email attachments.

• Contact the sender through an outside communication channel.

• Reply to the email asking for more information.

Mail merging isn't really an email feature; it's a word processing function.

• True

• False

Which type of mail is illegal if it doesn't include an "unsubscribe" button?

• Spam

• Junk

• Order confirmation

• Support

What does SMTP stand for?

• Simple Mail Transfer Protocol

• System Mail Transfer Protocol

• Secure Message Transfer Protocol

What is the first step in improving both personal and interpersonal skills?

• Get a job

• Reflect on one's current skills

• Practice interpersonal communication

• Study books or articles.